P: How much is the Single Fee for Airport Use (TUUA) for a domestic flight?
R: The fee is US $ 6.05.

P: How much is the Single Fee for Airport Use (TUUA) for an international flight?
R: The fee is US $ 30.25.

P: Where do I pay the TUUA?
R: The airport fee (TUUA) for a domestic and/or international departure is paid at the airport payment teller windows located across from the Mini Market, on the second level.

P: Where can I mail postcards?
R: The SERPOST office is on the second level.

P: Where can I exchange money?
R: The authorized money exchange offices (Interbank) are located in the international arrivals area (Customs) and on the second level, next to the bank.

P: I need to take a taxi. Which one should I take?
R: The following taxi service companies are registered at the airport:
· Taxi CMV
· Taxi Mitsui Remise
· Green Taxi
Lima Airport Partners, a private operator of the Jorge Chavez International Airport, does not guarantee the safety of taking other taxi services.
For their own safety, passengers should take reliable transportation services. Ask for information at the Customer Care counters inside the airport.
Customer Care counters are located in the international and domestic arrivals area, before the terminal exits, to assist passengers with transportation choices.

P: I arrived from Madrid yesterday but one of my suitcases did not arrive with my flight. What should I do?
R: Upon arrival of the next flight from your destination, go to your airline counter, contact airline personnel, and they will direct you to the Customs room to pick up your baggage.

P: Where do I go to pick up a suitcase that arrived after the scheduled arrival time?
R: Airline offices are located on the second level. You must contact airline personnel by phone before going to the appropriate airline office. There are free telephones in the Customer Care counter located on the first level.

P: I need to confirm my airline reservation. Where do I go?
R: You should confirm your airline reservation by calling your airline’s reservation office number or by going directly to the main office of your airline.

P: I need to change the departure date of my flight. Where do I go?
R: You must go in person to your airline’s reservation office

P: My international flight departs at 8:00. What time should I get to the airport?
R: To board an international flight, you should arrive at the airline counter three hours before the departure time of your flight. In this case, you should be at the airport at 5:00

P: I have an airline ticket to Cuzco at 8:00. What time should I get to the airport?
R: To board a domestic flight, you should arrive at the airline counter two hours before the departure time of your flight. In this case, you should be at the airport at 6:00.

P: What documents do I have to present at the Immigration Office?
You must present your passport and a completed Andean Immigration Card.

P: I have paid the TUUA but could not travel; what should I do so I don’t lose the money?
R: If the reason for missing the flight is considered as grounds for a refund of the TUUA, go to the airline counter to obtain a TUUA refund form, fill out the form and take it to at the Airport Head Office, located in the main hall, behind the escalators.

P: I want to travel abroad with my minor child. What documents do I need to present?
R: You must present a notary’s permit, a consular permit or a permit from the juvenile judge, a passport or a birth certificate (depending on the destination) and the airline ticket. For more information, contact the Bureau of Immigration and Naturalization (www.digemin.gob.pe)

P: Where can I get vaccinated against yellow fever?
R: Go to the clinic of Sanidad Aerea, located in the domestic arrivals area.


P: Where can I get an injection?
R: Go to the clinic of Sanidad Aerea, located in the domestic arrivals area.

P: I have a flight in eight hours; where can I leave my baggage during this time?
R: The airport has a suitcase storage service located in the domestic arrivals area.


P: Where can I buy Wi-Fi cards?
R: You can buy them at the coffee shops located at Peru Plaza, in the domestic and international terminals, and in the public call center of Telefónica, located on the second level.

P: I want to take my dog to Spain; what should I do?
R: You must call or go to the SENASA office. Their personnel are responsible for ensuring that your pet meets the necessary requirements to leave the country. They provide 24-hour service, and their phone number is (+511) 575-1599.

P: A relative died abroad, and I am going to receive his corpse. Where should I go at the airport?
R: Go to the airline cargo offices located at Centro Aéreo Comercial, across from the airport on Av. Elmer Faucett, or to the facilities of Swissport. We suggest that you consult your airline in advance.

P: My 6-year-old daughter is arriving alone; where should I go to pick her up?
R: You should wait in the international arrivals area for your daughter. She will be accompanied by airline personnel. You will be asked to show your identity document before she will be released to you.

P: How much does parking cost and where should I pay for it?
R: The hourly rate is S/.3.50 Nuevos Soles, and payment teller windows are located in front of the terminal.

P: I have a domestic flight to take and want to leave my car at the airport for a couple of days. How much does parking cost and where should I leave my car?
R: Parking costs S/.17.50 a day, and you must leave your car in the parking lot located on the right, after going through police control.

P: Should I leave my car keys if I leave the car in the parking lot?
R: It is not necessary to leave your keys.

P: Where can I get information on lodging?
R:You can visit PromPerú’s web page to find out information on lodging: www.peru.info
At the airport, you can consult IPERU’s counters located in the international and domestic departures areas and at the terminal or boarding area.

P: I am a teacher and would like to visit the airport with my students. Who should I speak with?
R: The airport has a student visitation program that allows learning about flight procedures and terminal operation. Contact airport Customer Care personnel at (511) 5173500 / 5173502.

P: What countries do not require a visa for Peruvians holding ordinary passports?
R: You can find more information about it here.

P: Are certain vaccines required before traveling to specific destinations?
R: You can find more information about it here.

P: A Mexican friend is coming to visit me in Lima. Does he need a visa to come to Peru?
R: As of Oct. 1, 2006, the citizens of Mexico, Nicaragua, Panama, Costa Rica, El Salvador, Honduras and Guatemala require a visa to enter Peru (S.D. 058-2006-RE 08/30/06). You can find more information about it here.

 

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